Refund and Return

We like to have happy customers, at Snowdrop, we commit to work our best to make sure you are satisfied with your purchase. Contact us if you have any concerns or questions with your orders, we would like to assist you!

We do not offer refund services or change of mind returns, unless faulty. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If the item you received is damaged, please write to us as soon as possible. Faulty returns are valid within 5 days of receiving your items purchased.

If approved, your refund will be processed and the refunded amount will be credited to your account within 10 working days. The method of refund will be treated on a case by case basis, discussed with you prior to crediting your account.